At Romanza Beauty, we want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, please review the return and refund guidelines below.

Returns & Refunds

To be eligible for a return or refund, the product must be unused, unopened, and in its original condition and packaging.

You have 7 days from the delivery date to contact us and request a return or refund.

To initiate a return, please contact our customer support team with your order number and reason for the return. We will provide you with the return instructions and address.

Once we receive the returned product, it will be inspected. If the return meets our policy requirements, your refund will be processed within 5–7 business days. Refunds will be issued through the applicable payment method or as otherwise agreed with the customer.

Exchanges

If you receive a damaged, defective, or incorrect product, we may offer a replacement or exchange after verification.

Please securely repack the product in its original packaging and follow the return instructions provided by our team. Once the product is received and inspected, we will process the replacement within 5–7 business days.

Damaged, Defective or Incorrect Items

Please carefully inspect your package immediately after delivery.

If your product arrives damaged, defective, leaked, broken, or incorrect, please contact us within 48 hours of delivery.

For verification purposes, we strongly recommend recording a clear, continuous video while opening your package, showing the unopened parcel, shipping label, and product inside. Claims without sufficient opening/unboxing evidence may be rejected if we are unable to verify the issue.

If the issue is confirmed, Romanza Beauty will arrange a replacement at no additional product or shipping cost, where applicable.

Products Not Eligible for Return or Refund

For hygiene and safety reasons, the following products cannot be returned or refunded:

  • Used or partially used products

  • Opened skincare or cosmetic products

  • Products with damaged, missing, or altered packaging

  • Products returned after the 7-day return period

  • Products damaged after delivery due to improper use or storage

  • Products that have been altered, contaminated, or tampered with

  • Expired products

Important Notes

  • Only unopened and unused products are eligible for return/refund.

  • Please keep your original packaging until you are completely satisfied with your purchase.

  • Customers should contact us before sending any product back.

  • Unauthorized returns may not be accepted.

  • Return eligibility is subject to inspection and verification by Romanza Beauty.

Still Have Questions?

If you have any questions or concerns regarding your return, refund, or exchange, our team is here to help.

Please contact Romanza Beauty customer support, and we will be happy to assist you.